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ServiceNow integration with SaaS Manager Plus: Key benefits and how to set it up

ServiceNow is a cloud-based platform designed for ITSM that helps businesses automate workflows and streamline IT operations. When integrated with SaaS Manager Plus, ServiceNow can enhance IT asset tracking and workflow management across your SaaS ecosystem.

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Why integrate ServiceNow with SaaS Manager Plus?

Integrating ServiceNow with SaaS Manager Plus allows organizations to improve visibility and control over their IT and SaaS resources.

Here's why ServiceNow is a valuable addition to your SaaS management strategy:

Centralized management

Manage your IT services and SaaS applications from a single platform, reducing the complexity of managing multiple tools.

Login activity tracking

SaaS Manager Plus monitors last login data from ServiceNow to help assess application engagement.

Identifying the effectiveness application usage

By analyzing user activity and login frequency, you can identify the effectiveness of ServiceNow usage.

Cost optimization

Integrating ServiceNow with SaaS Manager Plus helps identify redundant software, enabling more strategic decisions about licensing and subscriptions.

Seamless user management

With ServiceNow data integrated, easily track user access, activity, and application status from a unified interface.

Steps to fetch necessary information from ServiceNow for integration

To set up the integration between ServiceNow and SaaS Manager Plus, follow these steps:

1. To create client ID and client secret:

  1. Log in to your ServiceNow dashboard using your admin credentials.
  2. Visit the ServiceNow Developer documentation to create a client ID and client secret.
  3. Obtain the redirect URL from this link.
  4. Within SaaS Manager Plus, go to App Integrations and select ServiceNow from the applications list.
  5. Enter the following details:
    • Connection name: Specify the name of the integration.
    • Instance name: Enter your ServiceNow instance name.
    • Client ID: Enter the client ID from ServiceNow.
    • Client secret: Enter the client secret from ServiceNow.
  6. Click Authorize to complete the integration process. You will be redirected to the ServiceNow sign-in page.
  7. Enter your admin username and password to sign in.
  8. Click Authorize once more to finalize the integration.

Integrating ServiceNow with SaaS Manager Plus simplifies IT service management, allowing you to streamline operations, enhance asset tracking, and optimize your SaaS landscape.

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